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Konica Minolta Selects Mobile Techlink(R) For Real-Time Mobile Field Force Automation: Mobile Field Force Software to Improve Customer Service and Productivity of Mobile Field Service Group

By Anonymous

Waukesha, WI May 20, 2004 -- Metrix, Inc. (http://www.metrix.com), a global leader in field service management software, today announced that it has added Konica Minolta as a mobile field service customer.

Konica Minolta Medical Imaging, located in New Jersey, is a leading manufacturer / distributor of digital and traditional imaging products for diagnostic use.

Konica Minolta will utilize Mobile Techlink(R), a leading edge field force automation solution that provides real-time direct connectivity between hand-held communication devices and any mix of enterprise applications, to automate and link their national mobile field service and technical support operations. Mobile Techlink is available at all times whether in a wireless or disconnected environment, which enables continuous work even in offline mode. The mobile field service solution can integrate to a variety of leading ERP, CRM and legacy vendors such as: Oracle, PeopleSoft, SAP, and Siebel. Mobile Techlink also manages the data flow between field service technicians and back-end systems to fully automate processes, thereby eliminating manual work and improving productivity.

With Mobile Techlink, Konica Minolta will be able to provide and gain more accurate and timely information across the enterprise. Mobile Techlink will capture customer information while providing real-time wireless or direct connectivity between Konica Minolta’s field force and service headquarters as well as the technical support center. It will also provide Konica Minolta with the ability to:

· View and accept service requests remotely
· Record expenses related to service activity and integrate this information with other systems
· Record diagnostic information from medical imaging equipment and track the information over time
· Capture customer signatures
· Exchange real-time information on service requests out to the field, as well as provide field technicians with shipping information, mapping and driving directions.

"We evaluated several companies that claimed to have field service expertise as well as toolset companies that would build a solution," said Cliff Hults, Manager of Service Operations at Konica Minolta. "We chose Metrix because they were the only company that had all of the capabilities we needed and wanted as well as a proven track record of success.”

Konica Minolta selected Metrix based on the company's domain expertise, integration capabilities, proven implementation methodology and rapid ROI. The implementation and training are in progress.

"In an industry such as medical imaging, leading edge service organizations understand that the key to success is in providing proactive and efficient customer service," said Harvey Shovers, vice president of sales and marketing at Metrix. "Konica Minolta recognized the need to select a mobile vendor that understands field service, is experienced in this marketplace with many references, as well as having a highly scalable, secure and platform independent technology to integrate their systems across the enterprise."

About Metrix:
At Metrix, “Automating your field force is our business.” Their mobile solution, Mobile Techlinkâ, delivers built-in domain expertise, out-of-the-box use, robust field force automation functionality and proven integration to leading ERP, CRM and legacy vendors such as: Oracle, PeopleSoft, SAP, and Siebel. In addition, the Metrix 4e suite of products enables superior service with powerful capabilities: field force automation, field service/dispatch, contract administration, customer entitlements, equipment and parts tracking, workflow management, Web self-service and scheduling optimization.
Metrix solutions are used by some of the world's strongest companies to automate field force operations, streamline service processes, improve customer service, and increase customer satisfaction, including Canon, Cubic, Getronics, Motorola, Olympus America, Sysmex and Xerox. The company, founded in 1980, is based in Waukesha, Wis. with international offices in The Netherlands.
For more information on Metrix, Mobile Techlink and field service ROI, visit http://www.metrix.com.

About Konica Minolta:
Konica Minolta Medical Imaging U.S.A., Inc. is a leading domestic manufacturer / distributor of digital and traditional imaging products for diagnostic use by hospitals, imaging centers, clinics and private practice physicians. Leading products include the Regius family of Computed Radiography Systems, the DRYPRO family of laser imagers and image networks, NetStar Image Management Solutions, medical laser and specialty films and film processing equipment. For more information on Konica Minolta Medical Imaging, visit http://medical.konicaminolta.us.

Media Contact:
Patricia Goergen Buttery
Metrix, Inc.
(262) 717-6539
pgoergenbuttery@metrix.com




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